All messages will be replied to within 2 hours. All or any complaints will be acknowledged on the day of receipt. We will investigate and this will be followed up by appropriate feedback or a detailed explanation within 48 hours of receipt. All international telephonic travel queries shall be answered immediately. All domestic telephonic quotations / reservations will be completed immediately. Emailed requests will be answered the same working day. All package deals will be responded to within 48 hours of the initial request, subject to compliance from tour operators. Three (3) quotations will be done on all international requests taking into consideration route, specials and preferred supplier utilization. Three (3) quotations will be done on all domestic requests taking into consideration route, specials and preferred supplier utilization. African Duet Travel products, flexibility, Travel Policy compliance and travel brief. lf declined, fare saving options will be duly noted and reported monthly. To give a detailed itinerary that will be issued for all relevant travel documentation. To complete traveller profiles that will be captured within 2 days of receipt. All relevant information pertaining to visa / health information / insurance / foreign exchange will be advised on confirmation of a requested reservation. All relevant traveller documentation will be made available upon confirmation of the required pre-trip authorization. All groups and conference requests will be handed to the relevant groups department within African Duet Travel for timeous response and assistance. Group bookings are considered to be those with ten (10) and more passengers. That visas will only be applied for upon receipt of all the necessary supporting documentation and completed application form. In the event that an urgent visa is required a liability form will be required and all additional costs will be incurred by the client or client's company.